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How to book Appointments
New clients can book the initial appointments by email admin@sunflowermentalhealth.com.au or call 0426851396. Full reception services are not available, so if your call is missed, it’s probably because Snow is busy with another client. Please leave a message and your call will be returned as soon as possible. Email or text message is highly recommended as the first contact option.
For the ongoing clients, online booking is provided.
Once the appointment is booked, you will receive courtesy SMS appointment reminders, but you are taking full responsibility for remembering your appointments. Please reply to confirm your appointment and attend on time. Given our appointment arrangement, unfortunately, sessions cannot be extended if you are late and full fees will still apply. Late cancellations and missed appointments are subject to cancellation fees (see the item of Cancellation Policy).
CANCELLATION POLICY
We are a private billing service so we don’t have any government funding. When you make an appointment, the whole appointment time is reserved for you. Please give us notice as early as possible. The required notice for cancellation is seven days. Within 48 hours notice, a cancellation fee ($50/per cancellation) will be charged. Appointments that are cancelled with less than 24 hours’ notice half fee will be charged. Appointments that are missed without cancellation, full fee will be charge, payable prior to your next appointment. Please note that rebates are not available for cancelled appointments and that if a third party is paying for your service, they will usually require you to be responsible for cancellation fees. Cancellations fees also incur GST. With adequate advanced notice, where possible, you may be offered an alternative appointment.
If for any reason your clinician is unable to attend the appointment, we will notify you by email and your clinician will contact you to reschedule the appointment.