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How to book appointments
New clients
You can book an initial appointments by sending an email to admin@sunflowermentalhealth.com.au or calling 0426851396. Full reception services are not available, so if your call is missed, it’s probably because Snow is busy with another client. Please leave a message, and your call will be returned as soon as possible. Email or a text message is highly recommended as the first contact option.
For ongoing clients, online booking is available.
Once the appointment is booked, you will receive courtesy SMS appointment reminders, but you are to take full responsibility for remembering your appointments. Please reply to confirm your appointment and attend on time. Given our appointment arrangement, unfortunately, the scheduled sessions cannot be extended if you are late, and full fees will still apply. Late cancellations and missed appointments are subject to cancellation fees (see the item of Cancellation Policy).
CANCELLATION POLICY
We are a private billing service so we don’t have any government funding. When you make an appointment, the whole appointment time is reserved for you. Please give us a notice as early as possible. The required notice for cancellation is seven days. Within 48 hours notice, a cancellation fee ($50/per cancellation) will be charged. Appointments that are cancelled with less than 24hrs' notice will be charged half of the original appointment fee. Appointments that are missed without cancellation will incur the full fee, payable prior to your next appointment. Please note that rebates are not available for cancelled appointments and that if a third party is paying for your service, they will usually require you to be responsible for cancellation fees. Cancellations fees also incur GST. With adequate advanced notice, where possible, you may be offered an alternative appointment.
If, for any reason, your clinician is unable to attend the appointment, we will notify you by email or text message, and your clinician will contact you to reschedule the appointment.